This is a great request. A human-written return policy should be clear, reassuring, and slightly conversational, avoiding the stiff, overly formal tone of boilerplate legal text. It needs to sound like a promise from one person to another.

Here is a human-crafted rewrite of your Cozyoutside Return & Refund Policy:

Our "No Worries" Guarantee: Returns & Refunds

At Cozyoutside, we put a lot of heart into what we make, and we genuinely want you to feel absolutely delighted with your new gear. We understand that sometimes, things just don't quite work out; the fit might be off, or maybe the color isn't quite what you pictured. No problem! Your happiness is what matters, so we’ve kept our return process straightforward and friendly.

1. The 7-Day Window: A Bit of Breathing Room

Once that beautiful Cozyoutside package lands on your doorstep, you have a full seven days to decide if it's the perfect match for your adventures. This is your personal inspection period.

To be eligible for a return, the item must be:

• In Brand-New Condition: Unused, unworn, unwashed, and ready for its next owner.
• Original Packaging Intact: All tags must still be attached, and accessories must be included.
• Proof of Purchase: Please include your original invoice or receipt; this helps us get your refund back to you quickly!

We kindly ask that you inspect your item right away upon arrival to ensure everything is perfect. Your time limit starts ticking then!

2. When We've Messed Up (and We'll Fix It!)

We’re only human, and sometimes mistakes happen. If your return is due to one of the following reasons, we will happily cover the return shipping cost and make it right:

• Damaged on Arrival: If the item shows up faulty, damaged, or not in the stellar condition we promised.
• Wrong Item: If we accidentally slipped the wrong jacket into your box (oops!).
• Order Vanished: If your order never arrived within the expected delivery timeframe, we’ll investigate, replace the item, or issue a full refund, no questions asked.

3. Kickstarting Your Return: Keeping it Simple

Ready to send something back? Don’t worry; we won't make you jump through hoops.

• Just Send an Email: Shoot an email to our friendly team at support@cozyoutside.store within that 7-day window. Include your order number and a quick line about why you’re sending it back.
• Wait for Your Guide: We'll quickly send you a Return Merchandise Authorization (RMA) Number and clear, easy-to-follow packing instructions. Please note: We can’t accept returns without this special RMA number; it's how we track your item and ensure a smooth refund process!
• Ship it Off: Pack the item securely, mark your RMA number clearly on the outside of the box, and drop it in the mail.

A quick note on shipping: For returns due to a change of mind (like the wrong size or color), the return shipping cost is the customer’s responsibility. For our screw-ups (damaged or incorrect items), we cover the cost!

4. The Refund Timeline: Getting Your Money Back

Once your returned item arrives safely back with us, our team will give it a quick check. We aim to process your refund swiftly; it typically takes 5 to 7 business days for the money to be credited back to your original payment method.

5. What We Can't Take Back

To keep things fair for everyone, a few special items are considered final sale:

• Items explicitly marked as "Final Sale."
• Custom or personalized orders.

Got a Question? Let’s Chat!

We're here to help make this part of your experience as smooth as the rest of your adventures. If you’re ever confused or just want to talk through the process, don't hesitate to reach out:

Email: support@cozyoutside.store

Thank you again for choosing Cozyoutside. We appreciate your trust, and we hope to outfit you for many unforgettable journeys ahead!